Logo
Print this page

Warranty

Warranty

Summation of Standard Warranty Coverage:

 All products come with a 2 year Warranty

 Product Quality Guaranteed

 Secure Delivery of Products Guaranteed

 Products are warranted to be free of Defects

Warranty Terms and Specifications

Following is the terms of warranty of GMIC for all goods and services rendered relating to agents, dealers,specialist shops and general customer services.

 1. Product Quality Guarantee:

The company guarantees the production of its products and application of services and marketing to the highest standards. Our customers are guaranteed their full statutory rights of warranty up to and until two years from the date of product purchase.

2. Secure Delivery of Products:

The company guarantees delivery of ordered merchandise with the use of quality packaging materials. If the merchandise is delivered with damaged or corrupted packaging and upon opening the goods are found to be damaged or tampered with in any way please immediately return said goods to the company by courier service and contact our customer service staff quoting all receipt numbers for prompt replacement of goods. Any merchandise damaged or defective in any way caused by mishandling by any courier company shall not make GMIC liable for replacement.

3. Product Defects:

      (I) Product satisfaction

The purchaser has a guaranteed right of return for refund or replacement of any and all products manufactured by GMIC within seven days of purchase if found to be unsatisfactory. Shipping costs are non-refundable.

      (II) Defects attributable to the manufacturer

If upon receipt or use of product any defect or irregularity is found which can only be attributable to the company's manufacturing process, then following contact with our customer service staff, we will replace said product with the same model or its equivalent upon agreement with purchaser.

      (III) Defects attributable to the customer

GMIC is not liable for any costs of replacement or repairs of goods with defects or damages caused by the customer. GMIC offers a paid for complete maintenance and repair service to all its customers.

      (IV) Defects caused by force majeure

GMIC is not liable for failure to perform the company's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

4. Other:

Warranty service may be initiated by contacting GMIC directly at : This email address is being protected from spambots. You need JavaScript enabled to view it.
A receipt showing the date of product purchase must be submitted to verify the warranty is still active.
Terms and conditions of warranty and specifications may be amended at any time and without prior notice.

GUO MUSICAL INSTRUMENT CO.
No.15,Lane 228,Sec.2,Li-Ming Road,Taichung City,Taiwan
ZIP:408
Tel:886-04-2380-0305
Chinese service: Ext 11
English Services: Ext 12 or 13
Fax:886-04-2386-6214
E-mail:Service@guoflute.com
Guo Musical Instrument CO.
© 2013 Copyright
desigen by des13.com
Our website is protected by DMC Firewall!