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Warranty

Warranty

Summation of Standard Warranty Coverage:

 All products come with a 2 year Warranty

 Product Quality Guaranteed

 Secure Delivery of Products Guaranteed

 Products are warranted to be free of Defects

Warranty Terms and Specifications

Following is the terms of warranty of GMIC for all goods and services rendered relating to agents, dealers,specialist shops and general customer services.

 1. Product Quality Guarantee:

The company guarantees the production of its products and application of services and marketing to the highest standards. Our customers are guaranteed their full statutory rights of warranty up to and until two years from the date of product purchase.

2. Secure Delivery of Products:

The company guarantees delivery of ordered merchandise with the use of quality packaging materials. If the merchandise is delivered with damaged or corrupted packaging and upon opening the goods are found to be damaged or tampered with in any way please immediately return said goods to the company by courier service and contact our customer service staff quoting all receipt numbers for prompt replacement of goods. Any merchandise damaged or defective in any way caused by mishandling by any courier company shall not make GMIC liable for replacement.

3. Product Defects:

      (I) Product satisfaction

The purchaser has a guaranteed right of return for refund or replacement of any and all products manufactured by GMIC within seven days of purchase if found to be unsatisfactory. Shipping costs are non-refundable.

      (II) Defects attributable to the manufacturer

If upon receipt or use of product any defect or irregularity is found which can only be attributable to the company's manufacturing process, then following contact with our customer service staff, we will replace said product with the same model or its equivalent upon agreement with purchaser.

      (III) Defects attributable to the customer

GMIC is not liable for any costs of replacement or repairs of goods with defects or damages caused by the customer. GMIC offers a paid for complete maintenance and repair service to all its customers.

      (IV) Defects caused by force majeure

GMIC is not liable for failure to perform the company's obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

4. Other:

Warranty service may be initiated by contacting GMIC directly at : This email address is being protected from spambots. You need JavaScript enabled to view it.
A receipt showing the date of product purchase must be submitted to verify the warranty is still active.
Terms and conditions of warranty and specifications may be amended at any time and without prior notice.

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History

History

1988
Guo Flute MFG established by Geoffrey F. Guo
1989
Company renamed as Guo Musical Instruments Company (GMIC)
GF-2000, all sterling silver, soldered tone holes, handmade flute
1991
GF-1000 – Semi-handmade all sterling silver flute with drawn holes
1992
GF-5000 – Handmade all 14K gold flute
1997
Handmade all sterling silver piccolo
1998
Handmade all sterling silver alto flute
1999
Handmade all sterling silver D’amore flute
GF-X – silver handmade flute with soldered tone holes, the top series of GMIC’s range of handmade silver flutes
2000
DynaLance Headjoint
2003
Cermet Flute (now discontinued)
2004
Develop Grenaditte material
2005
Executer Headjoint
2006
Grenaditte C Flute
2008
Grenaditte Flute in G (GF201/GF301)
Grenaditte in alto saxophone neck
Grenaditte in clarinet barrel and neck
2009
NEW VOICE C Flute in range of four colors
NEW VOICE G Flute in range of four colors
2010
Grenaditte Piccolo flute
NEW VOICE Piccolo flute in range of five colors
2011
Grenaditte Tenor flute
NEW VOICE Tenor flute in range of five colors

2012
TOCCO flute
TOCCO flute in range of 12 colors

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About GUO

“You have to have crazy ideas to invent something sensible. The next reliable way of predicting the future is to invent it.”

Geoffrey Guo

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Ian Anderson

Ian Anderson

Friday, 28 June 2013

5

Cătălina Popa

Cătălina Popa

Friday, 27 June 2014

Omar Acosta

Omar Acosta

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Riccardo Ghiani

Riccardo Ghiani

Friday, 28 June 2013

2015 new product will release in Frankfurt

2015 new product will release…

Monday, 23 March 2015

The Midwest Clinic 2014

The Midwest Clinic 2014

Tuesday, 11 November 2014

2014 MUSIC CHINA

2014 MUSIC CHINA

Tuesday, 23 September 2014

2014 reddot Honourable Mention

2014 reddot Honourable Mention

Wednesday, 19 March 2014

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